Privacy Policy

Webheroe has adapted this website to the requirements of the Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and to the Royal Decree 1720/2007, of December 21, known as the Development Regulation of the LOPD. It also complies with the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of natural persons (GDPR), as well as with the Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data

– Identity of the Responsible: Álvaro Torres

– NIF/CIF: 74919114H

– Address: Av Manuel Gorria, 38, 8B

– Email: contacto@webheroe.com

For the purposes provided in the aforementioned General Data Protection Regulation, the personal data that you send us through the web forms will receive the treatment of “Web users and subscribers.” For the processing of our users’ data, we implement all the technical and organizational security measures established in current legislation.

Principles we will apply to your personal information

In the processing of your personal data, we will apply the following principles that conform to the requirements of the new European data protection regulation:

  • Principle of lawfulness, fairness, and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you about in advance with absolute transparency.
  • Principle of data minimization: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
  • Principle of limitation of the conservation period: The data will be kept no longer than necessary for the purposes of the treatment, according to the purpose. We will inform you of the corresponding retention period, in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

How do we obtain personal data?

The personal data that we process at webheroe.com comes from:

  • Contact form
  • Subscription form
  • Blog comments

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation as to whether webheroe.com is processing personal data that concerns them, or not.

Interested persons have the right to:

  • Request access to personal data concerning the interested party
  • Request its rectification or deletion
  • Request the limitation of its treatment
  • Oppose the treatment
  • Request the portability of the data

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case I will only keep it for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. Webheroe will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As an interested party, you have the right to receive the personal data that concerns you, that you have provided us and in a structured format, of common use and mechanical reading, and to transmit it to another data controller when:

  • The treatment is based on consent
  • The data has been provided by the person concerned.
  • The treatment is carried out by automated means.

By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.

Interested parties will also have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data that concerns them violates the Regulation.

For what purpose do we process your personal data?

When a user connects to this website for example to comment on a post, send an email to the owner, subscribe or make a contract, they are providing personal information for which Webheroe is responsible. That information may include personal data such as your IP address, name, physical address, email address, phone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed, and stored by webheroe.com, only as described in the Legal Notice and this Privacy Policy.

At webheroe.com there are different systems for capturing personal information and we process the information provided by interested persons with the following purpose for each capture system (forms):

  • Contact form: We request the following personal data: Name, Email, to respond to the requirements of users of webheroe.com. For example, we may use this data to respond to your request and respond to any doubts, complaints, comments, or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, questions regarding the legal texts included on the website, as well as any other queries you may have and which are not subject to the contracting conditions. I inform you that the data you provide will be located on the servers of Dinahosting (provider of Webheroe) within the EU.
  • Content subscription form: In this case, we request the following personal data: Name, Email, to manage the subscription list, send newsletters, promotions, and special offers, provided by the user when subscribing. There are several forms on the website to activate the subscription. Electronic newsletters or newsletters are managed by I inform you that the data you provide will be located on the servers of Siteground.
  • Blog comment registration form: To comment on blog posts on webheroe.com, the user must register through this form. In this case, we request the following personal data: Name, Email, Website. Once registered, the user can make as many comments as they wish and respond to previous ones.

There are other purposes for which we process your personal data:

  • To ensure compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data obtained through some cookies that are downloaded to the user’s computer when browsing this website, which I detail in the cookie policy.
  • To manage social networks. webheroe.com may have a presence on social networks. The processing of the data carried out by people who become followers on social networks of the official pages of webheroe.com will be governed by this section. As well as by those conditions of use, privacy policies, and access regulations that belong to the social network that applies in each case and previously accepted by the user of Webheroe. It will process their data for the purposes of properly managing their presence on the social network, informing of activities, products or services of webheroe.com. As well as for any other purpose that social network regulations allow. In no case will we use the profiles of followers on social networks to send advertising individually.

According to the provisions of the European General Data Protection Regulation (GDPR) 2016/679, Webheroe domiciled at Av Manuel Gorria 38 8B will be responsible for the processing of the data corresponding to Web users and subscribers.

Webheroe does not sell, rent, or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals can be made, in those cases, consent will be required from users informing about the collaborator’s identity and the purpose of the collaboration. It will always be carried out with the strictest security standards.

Remarketing

The remarketing function allows us to reach people who have previously visited webheroe.com and associate a specific audience with a specific message. Remarketing is a method to get users who have visited our site to return.

As a user of webheroe.com, I inform you that we are collecting or may collect information for this remarketing function on webheroe.com.

The information we collect thanks to this function is collected by Facebook cookies and Google Adwords cookies.

If you do not want your information to be collected by these cookies, you can disable Google’s use of cookies through Google’s Ads Settings. You can also disable the use of cookies from a third-party provider through the Network Advertising Initiative’s opt-out page.

This type of service allows interaction with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the user’s privacy settings on each social network. If a service is installed that allows interaction with social networks, it is possible that, even if users do not use the service, it collects web traffic data related to the pages where they are installed.

Facebook Ads (ONLY IF THEY ADVERTISE ON FACEBOOK)

At webheroe.com we use Facebook ads, the Facebook advertising platform, which allows us to create campaigns and ads. When generating an ad, you can segment the audience by:

  • Location
  • Demographic data (age, sex, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy online and through other channels

The data obtained through Facebook ads is subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.

Google Adwords (ONLY IF THEY RUN ADWORDS CAMPAIGNS)

At webheroe.com we use Google Adwords, the Adwords advertising platform, which allows us to create campaigns and ads. The data obtained through Google is subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Google be used for a different purpose.

Legitimization for the processing of your data

The legal basis for the processing of your data is: consent.

To contact or make comments on this website, consent is required with this privacy policy.

The prospective or commercial offer of products and services is based on the consent requested from you, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

Also, the contracting of products and services according to the terms and conditions that appear in the COMMERCIAL POLICY

Category of data

The categories of data that are treated are identifying data. Specially protected data categories are not treated.

How long will we keep your data?

The personal data provided will be kept:

  • While the business relationship is maintained.
  • Until its deletion is requested by the interested party.
  • Period from the last confirmation of interest: 1 year.

To which recipients will your data be communicated?

Many tools we use to manage your data are contracted to third parties. To provide services strictly necessary for the development of the activity, webheroe.com shares data with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help webheroe.com analyze how users use the website. The information generated by the cookie about your use of webheroe.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Hosting: Siteground, based in the Netherlands. More information at: siteground.com.

Web platform: WordPress based in the USA. More information at: https://es.WordPress.com/ processes the data with the purpose of providing its web platform services to Webheroe

Browsing

When browsing webheroe.com, non-identifiable data may be collected, which may include IP addresses, approximate geographic location, a record of how services and sites are used, and other data that cannot be used to identify the user. Non-identifiable data related to your browsing habits through third-party services are also included. This website uses the following third-party analysis services:

  • Google Analytics
  • Facebook inside

We use this information to analyze trends, administer the site, track user movements around the site, and to gather demographic information about our user base as a whole.

Data secrecy and security

webheroe.com is committed to the use and processing of users’ personal data, respecting their confidentiality and using them in accordance with their purpose, as well as complying with their obligation to save them and adapt all measures to avoid alteration, loss, treatment, or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and secure manner, i.e., the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted.

webheroe.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of the data through fraudulent access to them by third parties.

Regarding the confidentiality of processing, Webheroe will ensure that any person who is authorized by Webheroe to process customer data (including its staff, collaborators, and providers) will be under the appropriate obligation of confidentiality (whether it is a contractual or legal duty).

When a security incident occurs, upon realizing Webheroe must notify the Client without undue delay and must provide timely information related to the Security Incident as known or when reasonably requested by the Client.

Accuracy and truthfulness of the data

As a user, you are solely responsible for the truthfulness and correctness of the data you submit to webheroe.com, exonerating Webheroe from any responsibility in this regard.

Users guarantee and respond, in any case, to the accuracy, validity, and authenticity of the personal data provided, and commit to keeping them duly updated. The user agrees to provide complete and correct information on the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on the protection of personal data, accepting and consenting to their treatment by Webheroe in the manner and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by notifying Webheroe in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes to the privacy policy

Webheroe reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as to industry practices. In such cases, Webheroe will announce the changes introduced on this page with reasonable anticipation of their implementation.

Commercial emails

In accordance with the LSSICE, webheroe.com does not engage in SPAM practices, so it does not send commercial emails by electronic means that have not been previously requested or authorized by the user. Consequently, in each of the forms on the website, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested from time to time.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, webheroe.com undertakes not to send communications of a commercial nature without properly identifying them.

Document reviewed on 19-10-2022.

On behalf of the team that makes up webheroe.com, we thank you for the time spent reading this privacy policy.

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    contacto@webheroe.com